Website troubleshooting & takeover
Is your site broken, hacked or left without a provider?
DepannWeb: WordPress repair and Drupal site rescue, to help you regain control of your site in 24 to 72 hours. Free, no-obligation diagnosis, carried out by the team that hosts and builds websites every day.
Response within 24 to 72 hours. No obligation.
When we step in
Six of the most common situations we come across on WordPress and Drupal sites.
Your provider has disappeared
Your former provider no longer answers, or no longer exists, and nobody knows how to handle the site they left behind.
Nobody in-house knows how the site works
The site is running, but nobody on the team knows how it works or how to make changes to it.
Updates you dread
Every update to WordPress or its plugins is a source of worry rather than a routine task.
A site that has become business-critical
Your site is now critical to your business: downtime is no longer an option.
A suspected security breach
You suspect a security vulnerability, but don’t have the means to assess it yourself.
A host with no service guarantee
Your current hosting doesn’t guarantee availability or responsiveness when an incident occurs.
How a DepannWeb diagnosis works
Three steps, with no commitment until the last one.
Step 01
Quick diagnosis
We analyse your current setup and give you a diagnosis within 24 to 72 hours.
Step 02
Clear report
We give you a clear report on the state of your site.
Step 03
Targeted actions
We propose actions to help you regain control of your site.
Why choose SdV rather than start from scratch
The diagnosis commits you to nothing. Here’s what, in practice,
makes the difference afterwards if you decide to entrust your site to us.
A free, no-obligation diagnosis
You know what’s wrong and what needs doing before you entrust us with anything.
A team that hosts and builds websites every day
We don’t just fix things: we host and build WordPress and Drupal sites on an ongoing basis, and that experience feeds into every diagnosis.
Infrastructure we run ourselves, in France
If you choose to stay with us after the diagnosis, your site is hosted on ISO 27001-certified infrastructure, which is also HDS certified for health data.
One point of contact, not a ticket passed along
The same team diagnoses, fixes and can then stay responsible for your site: no file handed from one provider to the next.
Additionally, secure your site for the long term after the diagnosis.
Need reliable hosting going forward?
Custom hosting and managed services, in our own data centres in France. ISO 27001 & HDS certified.
A site that needs rebuilding rather than patching up?
If the diagnosis shows that a redesign makes more sense than a repair, our website design team takes over.
Frequently asked questions about website takeover
Yes, with no obligation: you receive a clear report and proposed actions before any commercial proposal.
You receive the diagnosis within 24 to 72 hours of your request.
Yes, these are the two CMSs covered by this diagnosis. For another CMS or a custom-built application, contact us and we’ll tell you straight away whether we can help.
Yes, whoever your current host is. We’ll need access to that hosting (FTP, SSH or admin panel) to carry out the diagnosis.
The report and the proposed actions are yours: you’re free to have them carried out by whoever you choose.
You’re free to host it wherever you like. If you’d rather have hosting and maintenance in one place with us, we can offer you tailored hosting.
